Terms & Conditions

1 Acceptance of Terms

By accessing our website, purchasing our products, or engaging with our services, you agree to be bound by these Terms and Conditions and our Privacy Policy.

2 Company Information

MODMOR DISTRIBUTORS LTD is a trusted wholesale supplier registered in Zambia:

• Company Name: MODMOR DISTRIBUTORS LIMITED
• Registration: PACRA Registered
• Address: 08/17 Musokotwane Road, Lusaka, Zambia
• Contact: +260 953 576 969
• Email: sales@modmordistributors.com

3 Products & Services

We specialize in wholesale distribution of high-quality products across Zambia, including:

• Food and Beverages
• Cleaning Supplies
• Personal Care Products
• Agricultural Supplies
• Construction Materials
• General Merchandise

4 Ordering Process

All orders are subject to the following conditions:

• Product availability confirmation
• Credit approval for account customers
• Minimum order quantities may apply
• Prices are subject to change without prior notice

5 Pricing & Payment

Our pricing and payment terms include:

• Prices exclude VAT unless explicitly stated
• Payment terms: Net 30 days for approved accounts
• Cash on delivery available for new customers
• Accepted payment methods: Bank transfers, mobile money, and cash

6 Delivery & Shipping

Delivery terms for our wholesale services:

• Delivery within Lusaka: 24–48 hours
• Provincial deliveries: 3–7 business days
• Delivery charges may apply based on location
• Risk passes to the buyer upon delivery
• Customers must inspect goods upon receipt

7 Returns & Refunds

Our return and refund policy includes:

• Damaged goods: Report within 24 hours of delivery
• Incorrect items: Exchange within 48 hours
• Perishable goods: Non-returnable
• Special order items: Non-returnable
• Refunds processed within 14 business days

8 Quality Assurance

We ensure high-quality standards by guaranteeing:

• All products meet Zambian regulatory standards
• Proper storage and handling procedures
• Valid expiry dates on perishable goods
• Compliance with ZRA and other regulatory requirements

9 Intellectual Property

All content on our website and marketing materials, including the following, is protected by copyright laws:

• Logos and branding
• Product descriptions and images
• Website content and design
• Marketing materials

These are the exclusive property of MODMOR DISTRIBUTORS LTD.

10 Limitation of Liability

MODMOR DISTRIBUTORS LTD shall not be liable for:

• Indirect or consequential damages
• Loss of profits or business opportunities
• Damages exceeding the purchase price of products
• Events beyond our reasonable control

11 Governing Law

These Terms and Conditions are governed by the laws of the Republic of Zambia. Any disputes shall be subject to the exclusive jurisdiction of Zambian courts.

12 Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes are effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.

13 Contact Information

For inquiries regarding these Terms and Conditions, please contact us:

14 Entire Agreement

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and MODMOR DISTRIBUTORS LTD regarding our products and services.