Last updated: December 2024
At MODMOR DISTRIBUTORS LTD, we are committed to protecting your privacy in compliance with Zambian data protection laws. This Privacy Policy outlines how we collect, use, and safeguard your personal information.
1. Information We Collect
We collect information you provide directly to us to facilitate our wholesale distribution services, including:
- Personal identification information (Name, email address, phone number)
- Business information (Company name, address, tax identification numbers)
- Transaction information (Purchase history, payment details)
- Communication records (Emails, chat logs, customer service interactions)
2. How We Use Your Information
Your information is used to support our business operations and enhance your experience, including:
- Processing and fulfilling your wholesale orders
- Providing customer support and tailored services
- Sending important notices and updates about your orders
- Improving our products, services, and website functionality
- Complying with legal obligations under Zambian law
- Preventing fraud and enhancing security measures
3. Information Sharing and Disclosure
We do not sell or rent your personal information. We may share your information with trusted parties under the following circumstances:
- Service providers assisting in our operations (e.g., logistics, payment processing)
- Legal authorities when required by Zambian law
- Business partners with your explicit consent
- Financial institutions for secure payment processing
4. Data Security
We implement robust security measures to protect your personal information, including:
- Secure servers and data encryption protocols
- Regular security assessments and audits
- Restricted access to personal information
- Employee training on data protection best practices
5. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal requirements under the Zambian Data Protection Act
- Resolve disputes and enforce our agreements
6. Your Rights
Under Zambian data protection laws, you have the following rights regarding your personal information:
- Access your personal information
- Correct inaccurate or outdated information
- Request deletion of your information
- Object to the processing of your information
- Request data portability
To exercise these rights, please contact us using the details in Section 10.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website, including:
- Improving website functionality and performance
- Analyzing website traffic and user behavior
- Remembering your preferences for a personalized experience
- Enhancing overall user experience
You can manage cookie preferences through your browser settings.
8. International Data Transfers
Your data may be transferred to and processed in countries outside Zambia for operational purposes. We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your information.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated "Last updated" date, and we will notify you of significant changes.
10. Contact Us
For questions or concerns about this Privacy Policy or your personal information, please contact us: